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Terms of Use

 

Ordering & Delivery

Sutherland.hk is available for 24 hours online purchase.

Order must be placed in pack.

Minimum order value $1,000 HKD (net price) with free delivery to one location, otherwise $ 30 handling fee will be charged per location.

Delivery service available from Monday to Friday except public holiday and Sunday.

Delivery service is not available for the Outlying Islands including Ma Wan.

Customer will receive an e-mail notification upon payment is completed.

Order placed and paid before cut off at 09:00 Monday to Saturday, it will be scheduled for delivery in the following working day.

No refund or exchange after the order has been processed.

Customer is responsible to ensure someone is at the location to receive delivery. If receiver is absent for the delivery, customer needs to re-schedule the delivery and responsible for transportation charges $30 and all expense incur.

Customer is responsible to check the order upon arrival and acknowledge receipt of complete order by returning the signed delivery note to transporter.

If Typhoon Warning Signal No.8 or above is in forced, all deliveries will be stopped;

If Typhoon Warning Signal No.8 or above typhoon warning signal is in forced, delivery will be stopped and postponed to the following working day or re-scheduled the delivery time by e-mail /phone.

If Black Rainstorm Warning is issued during working hours, delivery will be stopped and postponed to the following working day or re-scheduled the delivery time by e-mail /phone.

In case if the sources of goods encounter accident, such as natural disasters or airport closure which causing delay in arriving to Hong Kong and consequently local delivery will possibly delayed; local delivery will be re-scheduled upon actual arrival.

Before you place and order, please make sure you read thoroughly and understand all information provided, otherwise any change will not accepted after payment has been processed.

For enquiries, please contact Sutherland marketing team at (852) 2545 2525 or via email to marketing@sutherland.hk

 

Return Policy

All orders are non-refundable.

If any discrepancy (quantity or content) found upon receiving, please contact us or report to the transporter immediately, otherwise the transaction will be considered as completed and no refund or exchange can be arranged.

Sutherland will reward customers with special credit into their account for next purchase.

Sutherland reserves the right for any product return from customers.